Back-office and operations outsourcing.
We take on the operational work behind your business: processing, checks, customer onboarding and agent networks. The service suits fintech and payment companies growing in Bulgaria and the region, and international companies that need a local operations team.
What’s included
Back-office processing
Data entry, document checks, reconciliations and other recurring work, carried out to your procedures.
Customer onboarding and KYC
Identity and document checks for new customers, in line with your compliance requirements.
Agent networks
Recruiting, onboarding and supporting agent locations. As an EasyPay representative we run such locations ourselves.
Operations management
Experienced managers who set up a new process or improve an existing one, part time or with a full team.
Process design and automation
We document how the work runs, measure it and automate the repetitive parts.
How it works
Introductory call
We discuss the work, the volumes, the hours you need covered and the systems you use today.
Written proposal
Scope, service levels and pricing in writing, so both sides know exactly what is agreed.
Pilot
We learn your products and procedures, start with part of the work and extend it once it runs to standard.
Operation and reporting
Regular reports on volumes, quality and any issues that need a decision on your side.
Questions
Something else? Email us.
What kind of work can you take on?
Recurring work that follows clear rules: processing, checks, onboarding and support for agent networks. If a task is better kept in-house, we will tell you.
How do you handle our data?
We comply with GDPR and with your own data protection rules, and access is limited to the people working on your account.
Can you help us enter the Bulgarian market?
Yes. We can set up your Bulgarian legal entity and its compliance, run onboarding and operations locally, and help you build an agent network.
Other services
International money transfers
Send money abroad or receive a transfer in cash with Ria, MoneyGram and Western Union, available through EasyPay.
EasyPay services
Bills, local taxes, transfers within Bulgaria, bank transfers, online orders, cards and payouts: the full EasyPay range at one desk.
Company setup in Bulgaria
For international companies: a Bulgarian legal entity and the compliance needed to start operating, set up for you.
Customer support outsourcing
Phone and email support for your customers, from business hours to 24/7 coverage with a follow-the-sun model.
Looking for an operating partner in Bulgaria?
Whether it is outsourcing or a franchise partnership, tell us what you have in mind. We will start with a few questions and then send a clear proposal.